Shipping & Exchange Policy

After your order has been confirmed and authorized, it will be processed and shipped out in a timely manner. Pre-orders are received on date of pre order details listed on merchandise, once item is received, we will then ship out merchandise. This does not include weekends and holidays. Please allow 3-7 business days for USPS ground delivery. International orders will now be shipping via USPS International. USPS International may take longer than domestic shipping (up to 4 weeks). If you have any questions regarding the status of your order at anytime, please contact us

In stock inventory will be shipped out within  24 to 48 hours of sale confirmation excluding weekends and holidays.KHALS GEMS LLC is not responsible for incorrect addresses. 

KHALS GEMS LLC is not responsible for Duty and Freight Charges for International Orders. 

International Shipping Charges vary per country and weight and value of package. You will receive your shipping cost and your final total by email prior to shipping. 

We make every effort to deliver your package to you as soon as possible. However, there are some conditions which may cause delays:

Credit Card Approval: Inconsistent credit card, billing and/or shipping information may delay your order.
Cutoff Time: Orders received after 11:00 AM EST will be processed the following business day.

USPS Ground Service: Delivery to some destinations may take between 3 to 7 business days.

RETURNS

NO RETURNS, EXCHANGES ONLY. CONTACT US WITHIN 7-10 BUSINESS DAYS UPON RECEIVING YOUR MERCHANDISE.  ALL MERCHANDISE MUST BE RETURNED WITH TAGS STILL ATTACHED. PLEASE  CONTACT US FOR EXCHANGES AND CREDITS.